Contact Us

This page explains how to contact the Sites Not On Gamstop editorial team, what we can help with and what we can't. Most contact reasons fall into a few groups: a correction, a question about a review, a business enquiry, or a problem with a casino account. The last group is the one where we are least able to help directly, so we point you to better routes below.

Disclosure: we may earn commission if you join a casino through links on this site. Commission does not decide rankings or ratings, and it does not affect how we reply to messages.

What you can contact us about

Our team can help with the following:

• Corrections: a bonus, payment or licence detail on a review looks out of date or wrong.
• Questions about our reviews: you want to understand how we reached a rating or what a term means.
• Feedback on a casino: you want to share your own experience of an operator we cover, including slow withdrawals or verification problems.
• Suggestions: you think a casino, slot topic or guide should be covered.
• Business or press enquiries: partnerships, corrections from operators and media requests.

Use the contact route shown in the site header or footer. We have not published a phone number or postal address on this page, so please be wary of anyone who claims to contact you on our behalf.

What to include so we can reply usefully

1. The page address or the name of the casino you are asking about.
2. What you think is wrong, and the date you noticed it.
3. Where you found the correct information, such as the operator's own terms page. A screenshot helps.
4. Do not send passwords, full card numbers or identity documents. We never need them.

What we can't do

We are an independent information site, not a casino or a regulator. That limits what we can do:

• We cannot access, unlock or close your casino account.
• We cannot recover deposits or force a withdrawal.
• We cannot guarantee any outcome from a dispute.
• We cannot remove your GAMSTOP registration or help you get around it.

Casino complaints: the sensible order

If your problem is with one of the casinos we cover, such as Betmica, Kikibet or Betninja, these steps usually work best:

1. Contact the casino's customer support in writing, by live chat transcript or email, so you have a record.
2. Check the operator's complaints procedure in its terms, and escalate formally if the first reply doesn't settle it.
3. Keep copies of your bonus terms, transaction history and any verification requests.
4. If the operator holds an overseas licence, look for the licensing body's own dispute route. Be aware that protection can be far weaker than with a UK-licensed operator.

Casinos that hold a UK Gambling Commission licence must offer access to an approved alternative dispute resolution service. Operators licensed only overseas are outside that system, and that is a real trade-off for UK players. Our guide to non GamStop casinos explains the licensing differences in more detail, and our terms and conditions set out how this site works.

If gambling is causing you harm

Please don't wait for an email reply from us. GamCare runs a free, confidential helpline and live chat for people in Great Britain. You can find its current details on its official site. GAMSTOP offers free self-exclusion from UK-licensed gambling sites. Deposit and loss limits, and gambling blocking software, can add further protection. Our responsible gambling page covers these tools and where to find support. Gambling is not a way to earn money or fix financial problems, and you should only play with money you can afford to lose. You must be 18 or over.

Who we are and how we work

You can read about our approach on the About Us page. Our reviews are researched from operator terms and other public sources. We have not claimed to have deposited or withdrawn money at any casino. Where a detail can't be confirmed, we say so. If you know something we don't, tell us and we will check it.

How long a reply takes

We don't publish a guaranteed response time. Corrections to factual details are prioritised, and each one is checked against the operator's own published terms before we change a page. Every page shows an updated date, so you can see when it was last reviewed.